Last updated: 28 July 2026
Insignia Cleaning Services provides domestic and commercial cleaning in Gloucester and the surrounding area. You can reach us at insigniacleaningservice@gmail.com. In these terms, "we" and "us" means Insignia Cleaning Services and "you" means the customer.
You build and book your clean on our website, with the full price shown before you pay. A contract is formed once your payment is confirmed. Payment is taken securely at booking through Stripe — we never see or store your card details. You are responsible for giving accurate details about your property size, condition and access. If the property is significantly larger or dirtier than described, we may need to adjust the price or time — we will always tell you before any extra charge applies.
Every new regular plan begins with a one-off deep clean, charged at the deep clean price, so your home starts at a high standard. Ongoing visits are then charged at the regular price for your chosen frequency. You can cancel a regular plan at any time with 48 hours' notice before your next visit.
Because you book online, you normally have 14 days to cancel for a full refund. If you ask us to clean within those 14 days, you're asking us to start early: once a clean has been completed you can no longer cancel it, and if it's partly done you'll pay for the part completed. To cancel, email us within 14 days of booking.
Please give at least 48 hours' notice to move or cancel a booked clean. Cancellations with less notice — or if our cleaner can't get access on the day — may be charged up to 50% of the clean price to cover the cleaner's reserved time. Please make sure our cleaner can get in on the day, or arrange keys or access in advance.
If something isn't right, tell us within 48 hours and we'll come back and put it right at no extra cost.
For safety, our cleaners won't move heavy furniture, work at height beyond a small step stool, or handle biohazards or extreme conditions (such as heavy mould, pests or bodily fluids) unless separately agreed and quoted. Please put away cash, jewellery and valuables before your clean.
Our cleaners take great care and carry insurance. If you believe something has been damaged, tell us within 48 hours so we can look into it. We don't limit our liability for death or personal injury caused by our negligence, or anything else we cannot limit by law. Otherwise, our responsibility is limited to putting the problem right or refunding the affected clean.
If you're unhappy, email insigniacleaningservice@gmail.com and we'll aim to respond within 3 working days.
We handle your personal information as set out in our Privacy Policy.
We may update these terms from time to time; the version that applied when you booked governs that booking. These terms are governed by the law of England and Wales.